The trust between a physician and a patient is the foundation that the healthcare industry stands on. When a patient is confident in not only your ability but also in your intentions, great things can happen. So, how do you build trust between yourself and a patient? What follows are a few tips you might want to employ. By adjusting your professional approach and bedside manner, you can begin being a physician that your patients truly trust with their lives.
Pay Attention to Detail
Human error can often cause as much damage as the underlying reason a patient has come into your office in the first place. This is why it is so important to pay attention to every detail that is presented during their visit. You can even utilize technology such as a recording device to document the interview. Note that the patient should always be aware of this and consent to any recording process prior to the consultation. By paying attention to detail and keeping your focus, you can bypass serious problems and avoid the top medical mistakes that a physician can make. A great way to show that you are not only listening but also writing down the correct information is to read everything back to the subject. Ask if it is correct, and pursue additional questions to clarify any confusing dialogue.
Most experienced physicians will tell you that the first thing they do when new patients come into their office is to build a rapport. This allows the patient, who is most probably already nervous, to relax. It ensures them that you truly care about their problem. This can be accomplished through a few simple questions such as asking about their favorite hobby, their favorite type of movies or foods they enjoy. Show them that you are truly here for them and not just trying to go through the motions. Doing this will also help them speak with you in more detail about their visit because they will become more comfortable sharing personal information. Don’t be afraid to ask for reviews to showcase that you have good relationships. That will also help new patients feel more comfortable with you faster than otherwise.
Educate Rather Than Lecture
One of the most common mistakes physicians make when they are first starting to see patients is lecturing them about what they did wrong and what they should do better. Patients must be respected, and this cannot happen when they are constantly being told what to do. Therefore, a great approach to a complex issue is to tell them directly that you are here to help and provide sound options but not to dictate. You will no doubt see a sense of relief wash over your patient’s face. At the end of the day, only the patient can make their own decisions.
The bond of trust established between a patient and their physician is a crucial pillar of practicing healthcare. Understandably, many physicians work hard to ensure that trust is created within their offices. Although this may be difficult to accomplish at first, it is certainly not impossible. Simply apply the tips listed above to begin forming a practice that truly puts the patient first.
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